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Castle Hilo Hawaiian Hotel, Hilo

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From109US$ /night
Check-in
31Jan2025Select date
Check-out
01Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

71 Banyan Drive, Hilo, Hawaii, United States of America, 96720

Hilo Hawaiian Hotel, a classic beachfront resort, offers exceptional views of the Pacific Ocean, Mauna Kea, and the lush Hamakua Coastline. Known for its authentic Hawaiian charm and Aloha spirit, it has served as a popular meeting place for the Hilo community for over 50 years. Located on historic Banyan Drive, it is an ideal launching point for exploring nearby natural wonders. With modern amenities and thoughtful services, it caters to both leisure and business travelers.

Location

Situated just two miles from Hilo International Airport, the hotel is easily accessible for travelers. Nearby attractions include Hawaii Volcanoes National Park, Liliʻuokalani Gardens, and charming Downtown Hilo, rich with shops and dining options. Guests can explore the breathtaking Hamakua Coast on boat excursions or enjoy a short drive to experience the area's natural beauty. Local transportation options include taxis and public transit services.

Rooms

The hotel features 286 air-conditioned guest rooms and suites, many with private lanais offering tranquil views of Hilo Bay, Coconut Island, and Mauna Kea. Room options range from standard rooms to spacious one-bedroom suites, accommodating varying guest needs. Standard amenities include a refrigerator, coffee maker, and flat-screen TV, along with free high-speed internet access. Corner suites come equipped with kitchenettes for added convenience, perfect for longer stays.

Eat & Drink

Hilo Hawaiian Hotel is home to Hilo’s only steakhouse, WSW Restaurant, serving premium steaks, seafood, and a curated selection of fine wines. Daily continental breakfasts are offered at the Wai'oli Lounge, featuring a variety of pastries and tropical fruits. The restaurant hosts weekly specials, including unique dishes like Kona-Cold Whole Lobster and Wagyu Grade Tomahawk steak. Guests can also enjoy small bites and live music at the lounge.

Leisure & Business

The hotel provides a freshwater pool and relaxation areas suitable for leisure. There are three meeting rooms available, accommodating up to 350 attendees, along with a skilled staff to handle event needs. The open-air breezeway adjacent to the banquet facilities offers a scenic spot for cocktail services or private events. Additional amenities include a gift shop, laundry facilities, and 24-hour front desk service.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
One-Bedroom King Room
Max:
2 persons
50 m² 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Oceanfront Room
Max:
4 persons
40 m² 
Bed options:
2 King Size Beds
Sea view
Shower
Coffee machine
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Guest Room
Max:
4 persons
32 m² 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Getting around

A list of all available modes of transport

City Center
Hilo 1.4 mi
Airports
Hilo (ITO) 2.7 mi
Waimea-Kohala (MUE) 58.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Snorkeling
  • Golf course
  • Fishing

Guest Parking

  • Cookware/ Kitchen utensils

Services

  • Housekeeping
  • Laundry

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Outdoor swimming pool
  • Sun terrace

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Sitting area
  • Tea and coffee facilities
  • Dining table

Bathroom

  • Free toiletries

Self-catering

  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

71 Banyan Drive, Hilo, Hawaii, United States of America, 96720
Map view
street view
71 Banyan Drive, Hilo, Hawaii, United States of America, 96720
Nearby
Parks
Liliuokalani Park and Gardens
1300 ft
Island
Coconut Island
1600 ft
Hilo Harbor
1900 ft
Gallery
Banyan Gallery
400 ft
Ice Pond
1000 ft
Beach
Reeds Bay
1800 ft
77 Keliipio Pl
Moku Ola / Coconut Island
1900 ft
Waiakea Peninsula
1700 ft
Restaurants
Queen's Court Restaurant
100 ft
71 Banyan Dr Hilo Hawaiian Hotel
Wai'oli Lounge & iCafe
100 ft
71 Banyan Dr
Sandalwood Dining Room
1400 ft
93 Banyan Dr Doubletree by Hilton
Hula Hula's
1900 ft
93 Banyan Dr
Hilo Bay Cafe
2300 ft
123 Lihiwai Street
Coconut Grill
3300 ft
136 Banyan Way
Coqui's Hideaway
3800 ft
1550 Kamehameha Ave

Reviews and Ratings

Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
great location
pricey dining
maintenance needed
7.4/10
Very good
Rooms
7.3
Location
7.8
Service
7.2
Dining
7.0
Guest reviews
7.4/10
based on 10 reviews
3.5/5 based on 2233 reviews
7.7
7.7/10based on 1716 reviews
#4 of 7 hotels in Hilo based on Tripadvisor
Jim
United Kingdom, May  2024
8.0/10

My stay at the hotel was truly amazing. The peaceful and tranquil surroundings overlooking the bay and Mauna Kea were simply breathtaking, and I could clearly see the snowy peaks of Mauna Kea from my room. The regular hotel room offered a comfortable stay amidst wonderful surroundings. The service was filled with genuine aloha spirit, with the staff being very nice and accommodating. However, there was an unfortunate incident of theft during my stay. The location was incredibly convenient for exploring Hilo and its attractions, with easy access to free parking. The dining experience was excellent with a great variety of breakfast choices, but it was a bit disappointing that the extras were pricey and limited. Overall, a delightful experience worth revisiting.

Rooms
8.0
The regular hotel room provided a comfortable stay overlooking the bay and Mauna Kea.
Service
7.0
The service was filled with aloha, with the staff being very accommodating despite an unfortunate incident of theft.
Location
9.0
The location was incredibly convenient for exploring Hilo and its attractions, with easy access to free parking.
Dining
8.0
The dining experience was delightful, offering a great variety of breakfast choices, but the extras were pricey and limited.
Facilities
8.0
The hotel facilities were well-maintained and provided a pleasant stay.
James
United States of America, March  2024
6.2/10

My stay at the hotel was a mix of positives and negatives. The rooms were spacious and had everything I needed, but they only had three pillows which was a bit inconvenient. On the bright side, the room had great space; however, there was a downside as I found black hair all over the bathroom floor when I arrived.

Rooms
7.0
The rooms were spacious and had everything I needed, but only had three pillows.
Service
6.0
The service was very helpful and friendly, but it seemed like the staff was overworked and under-motivated. Despite that, there was still a touch of aloha that made the interactions pleasant.
Location
5.0
The location of the hotel was a mixed bag. On one hand, it felt like a large botanical park with rows of giant banyan trees, and it was very close to Coconut Island, Japanese garden, and an ice cream store. However, the overall vibe was of it being in disrepair and in need of some life injected into it.
Dining
7.0
The dining experience was a bit of a rollercoaster. On one side, it was wonderful for dinner, and there was an excellent variety of breakfast meats, eggs, fruit, pastries, and more. However, the downside was that it was considered too expensive, especially for the quality offered.
Facilities
6.0
The facilities were adequate but nothing extraordinary. Decent overall.
friendly staff
pricey dining
Gertrude
United Kingdom, January  2024
7.4/10

The hotel offers a comfortable and private stay with great parking availability. The rooms are well-furnished and quiet, ideal for both work and relaxation, although cleanliness could be improved. The service is friendly and accommodating, even in unexpected situations. The location is excellent, right on the waterfront with panoramic views, albeit with an underwhelming restaurant. The dining experience varies from awesome to poor. Overall, the hotel provides a mix of positive and negative aspects worth considering.

Rooms
7.0
The rooms were clean and well-furnished, allowing for work and relaxation, but could be cleaner.
Service
8.0
The staff was friendly and helpful, addressing requests promptly, despite minor inconveniences.
Location
9.0
The hotel's location is excellent, offering stunning waterfront views, although the restaurant falls short.
Dining
5.0
The dining experience ranged from awesome to very poor, with inconsistent quality in service and food.
Facilities
8.0
The hotel facilities provide comfort and convenience for a pleasant stay.
Darren
United States of America, January  2024
7.8/10

My stay at the hotel was a mixed experience. The location was great, with easy access to the airport and nearby attractions, but the overall aesthetic of the hotel could use some updating. The service was top-notch, with friendly and helpful staff, though the dining options were a bit pricy for what was offered.

Rooms
7.0
The room I stayed in on the banyan side had an old musty smell and tired furnishings, but the view was excellent. It met basic expectations of cleanliness and furnishing, providing a suitable space for relaxation and work.
Service
9.0
The service was a standout feature of my stay. The staff were excellent, friendly, and very helpful, making my time at the hotel truly enjoyable.
Location
8.0
The hotel's location was a major plus, situated on beautiful Banyan Dr with convenient access to the airport, volcano, and nearby gardens. However, the surrounding area was not particularly attractive.
Dining
7.0
The dining experience was a bit of a mixed bag. While the food was delicious with generous portions, some items were overpriced, impacting the overall value for money at the hotel.
Facilities
8.0
The hotel facilities were decent, with no significant issues to note. However, a refresh or update could enhance the overall guest experience and value.
Joseph
United States of America, November  2023
7.8/10

The hotel offers a mix of spacious and nicely furnished rooms, with friendly and approachable service. It boasts a great location close to attractions and free parking, although it seems a bit run down. The dining options vary in price and quality, and the facilities are well-maintained.

Rooms
9.0
The room I stayed in was very spacious and nicely furnished, providing a comfortable and clean environment. However, I noticed that the room size was small compared to other available rooms.
Service
7.0
The staff members were generally courteous and professional, with an approachable and friendly attitude. However, there were instances where some staff members used loud voices that could be heard in the rooms.
Location
8.0
The hotel's location was great, close to the water, airport access road, and Liliuokalani gardens. It was convenient for visiting nearby stores and restaurants. However, it seems that the property has become a little run down over time.
Dining
7.0
The dining experience offered a good variety of drinks, including craft beer on tap. However, the pricing seemed to vary significantly, which may not suit all budgets.
Facilities
8.0
The hotel's facilities were well-maintained and provided a comfortable stay.
Patricia
United Kingdom, August  2023
7.8/10

This hotel offers a great location near Hilo town with spacious, clean rooms and overwhelming friendly service. However, there were some odd smells in the room, and the dining options could be pricey. The semi-island beach park in front is a plus for beach lovers.

Rooms
8.0
The rooms were nice and clean, comfortable, and of a good size, despite a slight odd smell.
Service
7.0
The service was overwhelmingly efficient and friendly, although there were issues with understanding special circumstances leading to higher rates.
Location
9.0
The hotel's location is fantastic for activities in Hilo town, with a semi-island beach park in front, but might feel tired and sketchy for some.
Dining
7.0
The dining experience, while pretty good, could be expensive.
Facilities
8.0
The hotel facilities are modern and convenient for a comfortable stay.
Great location
Odd smells
Percy
United Kingdom, August  2023
7.6/10

The hotel is located in a perfect spot close to the beach and with easy access to several amenities. The rooms are spacious and come with a lovely balcony offering views of a charming park and the ocean, though they show some signs of aging and could be cleaner in certain areas. The service was excellent, with friendly and helpful staff, particularly the F&B team, and housekeeping services were top-notch. The location is fantastic, set on a beautiful street with banyan trees, near Coconut Island and Liliuokalani Gardens, making it an ideal choice. The dining options had their ups and downs, with a good restaurant experience but some disappointment in other areas. Overall, a pleasant stay with a few minor drawbacks.

Rooms
7.0
The rooms were quite large and featured a lovely balcony facing a nice little park and the ocean, but they were a little outdated and not as clean in some details. I heard some noise around noon when I was out exploring, but it was quiet by 9 PM when I returned to the room.
Service
9.0
The staff were friendly and helpful, and the F&B team was amazing and very friendly when I interacted with them. Housekeeping and laundry services were efficient.
Location
9.0
The location was excellent, with easy access to key attractions, overlooking the Bay and Coconut Island. Close proximity to Liliuokalani Gardens, which is a beautiful scenic spot according to Lonely Planet.
Dining
6.0
The dining experience had its ups and downs, with good options in the restaurant, but some disappointment with other offerings.
Facilities
7.0
The facilities were adequate, though there were instances of slow service, especially in the crowded cafe. A buffet meal in the evening was a nice touch, and efforts were made to address any unwanted odors.
Michael
United Kingdom, June  2023
7.0/10

The hotel offers spacious and very well-furnished rooms with balconies providing a great view of Mauna Kea. Service can be accommodating, but there were instances of being off-hand, especially during road closures. The location is a bit out from the center strip of Hilo but near the airport, the ocean, and Volcano National Park. The dining options are popular but slightly expensive. The hotel facilities are generally satisfactory.

Rooms
7.0
The rooms were spacious and very well furnished with a balcony offering a great view of Mauna Kea.
Service
6.0
Service was accommodating overall, though there were moments of being off-hand, particularly during the road closure situation.
Location
8.0
The location, while a bit out from the center strip of Hilo, is near the airport, ocean, and Volcano National Park.
Dining
7.0
The dining options were popular but slightly on the expensive side.
Facilities
7.0
The hotel facilities meet the basic requirements for a comfortable stay.
William
United Kingdom, June  2023
8.2/10

The hotel was a pleasant surprise with comfortable rooms equipped with microwaves but had a slight odor of cigarette smoke. The service was exceptionally friendly and helpful, even when directing us to a restaurant late in the evening. However, the location, though near the airport and overlooking Hilo Bay and Coconut Island, required a car for access to shops and restaurants. The dining experience was excellent with delightful Sicilian products. The facilities were convenient, making the stay enjoyable overall.

Rooms
8.0
The rooms were already prepared and waiting for us, equipped with microwaves but had a slight odor of cigarette smoke.
Service
9.0
The service was so friendly and accommodating, especially guiding us to a restaurant when we arrived late in the evening.
Location
7.0
The location was adjacent to a park overlooking Hilo Bay and Coconut Island but a bit out from the center; good for watersports nearby but requires a car for access to amenities.
Dining
9.0
The dining experience was very good, featuring delicious Sicilian products.
Facilities
8.0
The facilities were efficient and made the stay convenient.
Friendly Staff
Cigarette Smoke Odor
Chris
United Kingdom, May  2023
5.6/10

I could hear all the motorbikes and cars and sounds of birds from my room, overlooking the Bay and Coconut Island State Park which had activity in the parking lot all hours of the night. The restaurant was not worth the money, but staying here felt like the good old days of getting a hotel room.

Rooms
5.0
The room was noisy, but the view onto the bay and Coconut Island State Park was interesting.
Service
5.0
The service was average, with staff being off-hand and sometimes rude.
Location
6.0
The location is beautiful but quite a distance from the main part of Hilo if you don't have a car.
Dining
7.0
The restaurant was a bit overpriced, but the food was delicious at times.
Facilities
6.0
The hotel is surrounded by beautiful Banyan trees, but there were some maintenance issues that needed attention.
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Check-in
31Jan2025Select date
Check-out
01Feb2025Select date
Rooms and Guests2 Guests, 1 Room